Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Arreteq ("Company", "we", "us", or "our") governing your access to and use of https://www.arreteq.com and all related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Arreteq provides a software-as-a-service platform accessible via web browser or application (the "Service"). The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

We may release new features, updates, or enhancements to the Service at our discretion. Such updates may change, limit, or discontinue certain functionality.

3. User Accounts

When you create an account, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms.

Account Security:

• You are responsible for maintaining the confidentiality of your account credentials
• You shall not share your password with any third party
• You must notify us immediately of any unauthorized access at legal@arreteq.com
• You are fully responsible for all activities under your account

You may terminate your account at any time by contacting us at legal@arreteq.com or through your account settings. We reserve the right to suspend or terminate your account at our discretion.

4. Access and Eligibility

• You may not share, transfer, sell, or publish access codes or other access credentials.
• The owner dashboard is restricted to the authorized owner account; attempts to access unauthorized areas are prohibited.
• Access is provided solely for evaluation purposes and does not grant any commercial or redistributable rights.
• We reserve the right to revoke or suspend access at any time, with or without notice.

5. User Content

The Service may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("User Content").

Ownership and License: You retain all rights to your User Content. By posting User Content, you grant Arreteq a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with the Service. This license terminates when you delete your User Content or account, except for content shared with others or in archival backups.

Prohibited Content: You shall not post User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, invasive of privacy, infringing of any intellectual property rights, or that contains malicious code, spam, or impersonates any person or entity.

We reserve the right to monitor, edit, or remove User Content at our sole discretion without notice. Do not submit confidential or proprietary information unless we specifically request it.

6. Payments and Subscriptions

By purchasing any paid features, you agree to pay all applicable fees and must provide valid payment information. Subscriptions are billed in advance on a recurring basis and will automatically renew unless cancelled before the renewal date.

Refund Policy: You may cancel at any time and receive a prorated refund for the unused portion of your subscription period. To request a refund, contact legal@arreteq.com with your order details. We reserve the right to refuse refunds if the service has been substantially used or the request appears fraudulent.

We reserve the right to modify pricing at any time. We will provide reasonable notice prior to any price increases.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms.

Prohibited Activities:

• Violating any applicable law, regulation, or third-party rights
• Transmitting harmful, offensive, defamatory, or illegal content
• Impersonating any person or entity, or misrepresenting your affiliation
• Sending unsolicited communications, spam, or chain messages
• Attempting to gain unauthorized access to any portion of the Service
• Using automated means (bots, scrapers, crawlers) to access the Service without permission
• Interfering with or disrupting the Service or associated servers
• Circumventing any access controls or usage limits

API access is subject to rate limits and usage quotas. We may revoke API access for violations of these terms.

We reserve the right to investigate violations and may suspend or terminate access at our discretion.

8. DMCA Copyright Policy

If you believe that content on our Service infringes your copyright, please submit a notification to our designated Copyright Agent at legal@arreteq.com.

Your notification must include: identification of the copyrighted work; identification of the allegedly infringing material with sufficient detail to locate it; your contact information; a good faith belief statement; a statement under penalty of perjury that the information is accurate and you are authorized to act; and your physical or electronic signature.

We maintain a policy to terminate accounts of repeat infringers. If you believe your content was removed in error, you may submit a counter-notification with the required statutory elements.

9. Intellectual Property Rights

The Service and its original content, features, and functionality are and shall remain the exclusive property of Arreteq and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You shall not copy, modify, create derivative works based on, reverse engineer, decompile, disassemble, or remove any proprietary notices from the Service, or use our trademarks without prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. If access is provided for evaluation purposes, you may not reproduce, redistribute, or use the Service for commercial purposes.

Prohibition on Competitive Intelligence and Benchmarking

The license granted above expressly excludes any use of the Service — or any information, features, functionality, user interface elements, workflows, or data obtained from the Service — for the purpose of:

• Competitive intelligence gathering, benchmarking, or analysis
• Developing, improving, or informing the design of competing products or services
• Reproducing, replicating, or reverse-engineering any aspect of the Service's features, design, or functionality for use in a competing product
• Providing any third party (including a Competitor as defined in Section 7) with analysis, reports, or insights derived from access to the Service

Any such use constitutes a material breach of these Terms and an infringement of Arreteq's intellectual property rights. Arreteq reserves the right to seek injunctive relief, damages (including consequential and exemplary damages where permitted by law), an account of profits, and recovery of legal costs against any party found to have engaged in such conduct, whether directly or as an intermediary.

10. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of information as described in the Privacy Policy. EU/EEA users have rights under GDPR including access, correction, deletion, and data portability.

11. Minimum Age Requirement

The Service is intended for users who are at least 13 years of age. By accessing or using the Service, you represent and warrant that you are at least 13 years old. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us and we will take steps to delete that information.

12. Beta and Preview Features

Arreteq may offer certain features designated as "Beta," "Preview," "Early Access," or similar terminology ("Beta Features"). By using Beta Features, you acknowledge that they are experimental, may contain errors or defects, may be modified or discontinued at any time without notice, are provided "AS IS" without warranties, and your use is at your sole risk. Feedback you provide about Beta Features may be used by Arreteq without compensation or attribution.

13. Service Level Agreement

Arreteq endeavors to maintain high service availability and targets 99.9% monthly uptime as a goal, not a guarantee. Scheduled maintenance, emergency maintenance, issues beyond our control, user-side connectivity issues, and force majeure events are excluded from downtime calculations.

If monthly uptime falls below 99.5% due to issues within our control, affected users may request service credits — the sole remedy for service disruptions, capped at 30% of monthly fees. To request credits, contact us within 30 days of the incident with documentation of the outage.

14. Third-Party Services and Integrations

The Service may integrate with third-party services, platforms, and applications. Arreteq does not control, endorse, or assume responsibility for Third-Party Services. Your use of any Third-Party Services is subject to their own terms of service and privacy policies. Arreteq shall not be liable for actions, omissions, failures, data loss, or service interruptions caused by Third-Party Services.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ARRETEQ EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT, AND UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION.

No advice or information obtained from Arreteq shall create any warranty not expressly stated in these Terms. Any educational or informational materials provided through the Service are for general information only and do not constitute professional advice.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ARRETEQ, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

17. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations if such failure results from circumstances beyond reasonable control, including acts of God, war, terrorism, government actions, epidemics, pandemics, failure of third-party infrastructure, cyberattacks, or labor disputes.

The affected party shall provide prompt notice, use commercially reasonable efforts to mitigate effects, and resume performance as soon as reasonably practicable. If a force majeure event continues for more than 60 days, either party may terminate the affected services without liability.

18. Indemnification

You agree to defend, indemnify, and hold harmless Arreteq, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your User Content, your use of the Service, or your violation of any third-party rights or applicable law.

19. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom, without regard to conflict of law principles.

Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be held in England and Wales.

CLASS ACTION WAIVER: YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

20. Termination

You may terminate your account at any time by contacting legal@arreteq.com or through your account settings. We may terminate or suspend your access immediately, without prior notice or liability, for any reason including breach of these Terms.

Upon request, we will provide a copy of your data in a commonly used format prior to account termination. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive (including disclaimers, limitations of liability, and indemnification) shall survive termination.

21. Modifications to Terms

Arreteq reserves the right to modify these Terms at any time at our sole discretion. For material changes, we will provide at least 30 days advance notice by posting the updated Terms or through other reasonable means.

Your continued use of the Service after the effective date of revised Terms constitutes acceptance of such changes. If you do not agree to the revised Terms, you must discontinue use of the Service.

22. Contact Information

For questions or concerns regarding these Terms, please contact us:

Arreteq
Email: legal@arreteq.com
Website: https://www.arreteq.com